So the next stage in the journey is to ensure that we understand our customers pain points. So we created a survey to ensure we are identifying the needs of training providers in the last number of weeks!
Its just so important to me throughout every design and delivery stage that Veri really hits the core of the pain points for our customers.
I kicked of a “Team Veri Think Tank” with the guys in the office just to see did our system functionalities match the needs of our present and future clients. Fueled by coffee and doughnuts, we agreed and produced a set questions that we felt hit the mark.
So the team (including me) hit the phones and surveyed over 30 accredited centers were asked to participate in a telephone survey to help Veri Integrated training ensure their software fulfilled the needs around our customer’s major pain points in Quality Assurance and Training Administration.
The Statistics below (at high level) illustrate the responses around time and priority issues:-
- Course Preparation and Planning
- Course Delivery
- Course Evaluation
And we got the answer…… Quality Assurance flew off the charts as the number 1 crucial factor to our providers.
You can see the key results here!
A clear emergence illustrated 7 in 10 providers chose evaluation and quality assurance as their single most crucial factor in tracking their learner’s progressions.
- Data control and consistency is of extreme importance.
- Large delays from in-house duplication in preparation for QQI compliance.
- The evaluation process needs to be eased.
- Reoccurring need for centralized learner records.